Refund policy
Refund & Returns Policy
Last updated: 3 August 2026
At CK Home & Fabrics, we want you to be happy with your purchase. This policy explains our returns, cancellations and refunds process and the rights that apply to different types of products.
CK Home & Fabrics is a trading name of CK HOME FURNITURE LIMITED, a company registered in England and Wales under company number 14556128.
1. Standard Ready-Made Products
For standard, ready-made products purchased online, you generally have 14 days from the day after you receive the goods to notify us that you wish to cancel your order, without giving a reason, subject to applicable legal exceptions.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
If you wish to exercise your cancellation right, please contact us at info@ckhomeandfabrics.co.uk within the applicable cancellation period, quoting your order number.
Unless the goods are faulty, damaged, incorrect or otherwise not as described, the customer may be responsible for the direct cost of returning the goods where permitted by law.
Refunds will normally be made using the original payment method once the returned goods have been received and checked, in accordance with applicable consumer law.
Certain products may be excluded from the statutory cancellation right, as explained below.
2. Made-to-Measure and Bespoke Products
Made-to-measure and bespoke products, including custom cushions and products manufactured to a customer's specific measurements, fabric choice or other specifications, may be excluded from the statutory right to cancel because they are made to the customer's individual requirements.
Where a product is genuinely personalised or made to the customer's specifications, we generally cannot accept cancellation or return simply because the customer changes their mind.
This does not affect your statutory rights if the product is faulty, damaged, not as described, or does not meet the requirements of applicable consumer law.
3. Fabrics Cut to Order
Fabrics cut to a customer's requested length are prepared specifically for that order and may therefore be excluded from the statutory right to cancel where the product has been personalised or made to the customer's specifications.
We strongly recommend ordering a fabric sample before purchasing larger quantities.
This does not affect your statutory rights where goods are faulty, damaged, incorrect or otherwise do not conform to the contract.
4. Faulty, Damaged or Incorrect Goods
If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible at:
Please provide your order number and, where appropriate, clear photographs showing the issue.
We will assess the issue and, where applicable, offer an appropriate remedy in accordance with your statutory consumer rights.
5. How to Request a Return or Cancellation
To request a cancellation or return, please contact:
Email: info@ckhomeandfabrics.co.uk
Phone: 07944 715635
Please include your order number and explain whether you are requesting a cancellation, return, refund, replacement or reporting a fault.
Where a return is agreed or required, please package the goods securely and follow the return instructions provided by our team.
Return address:
CK Upholstery
Unit 2, Esgors
Thornwood
CM16 6LY
United Kingdom
6. Refunds
Where a customer exercises a statutory cancellation right, we will process the refund in accordance with applicable consumer law.
Refunds will normally be made using the original payment method.
For eligible cancelled orders, we will issue the refund without undue delay and normally within 14 days of receiving the returned goods or receiving appropriate evidence that the goods have been returned, where permitted by law.
Where applicable, the refund will include the cost of the least expensive standard delivery option offered at the time of purchase. Additional delivery costs for a more expensive delivery option are not refundable where permitted by law.
Where goods are faulty, damaged, incorrect or otherwise do not conform to the contract, we will provide the appropriate remedy in accordance with applicable consumer law.
7. Delivery Charges and Return Costs
Where a customer cancels an eligible online order under the statutory cancellation provisions, the treatment of the original delivery charge and return costs will be in accordance with applicable consumer law.
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will deal with return and delivery costs in accordance with your statutory rights.
For returns that are not covered by statutory rights, the customer may be responsible for the applicable return costs.
8. Exchanges
Exchanges may be available for eligible products, subject to stock availability and the circumstances of the order.
Please contact us before returning an item so that we can confirm whether an exchange is available and provide the appropriate instructions.
9. Sale and Clearance Products
Sale and clearance products remain subject to your statutory consumer rights.
Where a product is faulty, damaged, incorrect or otherwise does not conform to the contract, your statutory rights are not affected.
10. Contact Us
If you have any questions about cancellations, returns or refunds, please contact us:
CK Home & Fabrics
A trading name of CK HOME FURNITURE LIMITED
Company number: 14556128
Email: info@ckhomeandfabrics.co.uk
Phone: 07944 715635
Address:
Unit 2, Esgors Farm
Thornwood
Epping
Essex
CM16 6LY
United Kingdom
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or restricted.