Privacy policy
Last updated: September 10, 2025
CK Home & Fabrics operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CK Home & Fabrics is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.
Personal Information We Collect or Process
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by law:
Contact details including your name, billing/shipping address, phone number, and email address.
Financial information including card or payment details, account numbers, and transaction information.
Account information including usernames, passwords, and preferences.
Transaction information including the items you view, place in your cart, wishlist, purchase, return, or exchange.
Communications with us, such as customer support inquiries.
Device information including browser, IP address, and unique identifiers.
Usage information including interaction with or navigation of the Services.
How We Collect Information
Directly from you when you create an account, place an order, or contact us.
Automatically through cookies and similar technologies.
From service providers engaged by us (e.g. payment processors, shipping providers)
From partners or other third parties.
How We Use Your Information
We may use your information to:
Provide, tailor, and improve the Services (order fulfilment, account management, customised shopping experience).
Process payments, deliveries, returns, and exchanges.
Communicate with you, including customer support and service updates.
Send marketing and promotional materials (where you have consented).
Ensure security, detect fraud, and protect against unauthorised activity.
Comply with legal obligations.
How We Share Information
We may disclose your personal information:
With Shopify (our ecommerce platform), vendors, and service providers (e.g. payment processors, IT, shipping).
With business/marketing partners for promotional purposes, subject to your rights.
When you consent or direct us to do so.
Within our business group or in connection with a business transaction.
To comply with legal obligations or protect our rights and users.
Shopify Relationship
Our Services are hosted by Shopify. Shopify may collect and process personal information to provide and improve its platform. You can learn more about Shopify’s privacy practices here: Shopify Privacy Policy.
Children’s Data
We do not knowingly collect personal information about children under the age of majority in your jurisdiction.
Security and Retention
We take steps to protect your personal information, though no method of transmission or storage is 100% secure. We retain your personal information only as long as necessary to provide the Services or comply with legal obligations.
Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal information.
Request a copy or transfer of your data.
Restrict or object to certain processing.
Withdraw consent for marketing.
To exercise these rights, please contact us using the details below.
Complaints
If you have concerns about how your data is processed, please contact us first. You may also lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred outside the UK or EEA. Where this occurs, we use approved transfer mechanisms such as Standard Contractual Clauses to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated “Last updated” date.
Contact Us
If you have questions or wish to exercise your rights, please contact us:
CK Home & Fabrics
Unit 2, Esgors, CM16 6LY, Thornwood, Essex
Email: info@ckhomeandfabrics.co.uk
Tel: 07944 715635
For purposes of applicable data protection laws, CK Home & Fabrics is the data controller of your personal information.